Crazy Johns’ spectacular CRM failure
August 11th, 2005 by mhjones
Crazy Johns salesman [calling to upsell my wife on our joint mobile phone package]: "Can I speak to [my wife] please?"
Me: "No. One of your salespeople just called me an hour ago. I gave her my wife’s mobile number even though we are your customers."
Crazy Johns salesman: "Ok."
Me [agitated and on news deadline]: "Can I just say, your CRM system sucks. You have called me four times over the last two months about this. I’ve already sorted out my package."
Crazy Johns salesman: "I’m sorry about that. I’ll make a note here not to call you again."
Me [already thinking about how to end my contract]: click
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